To converse professionally with clients, educating them about Company’s services and providing guidance for best decision making.
To resolve any issues that arise and ensure clients are satisfied with service provided.
Manage relationships in terms of operational updates between Company’s Operations and Clients.
Identify and develop problem solving methodologies to resolve customer issues.
Provide with accurate information about the service the company renders.
Maintain complete and accurate customer correspondence data.
Develop and maintain credible relationships with clients at appropriate levels through reliable, proactive service delivery, customer satisfaction, and the skillful application of specialist knowledge.
Provide excellent service in order to maintain a positive reputation for the business.
Ensure that all business solutions are implemented and maintained in line with predetermined service level agreements.
Read instruction from PO to have a clear understanding on the nature of job.
Advice suppliers to ensure PFI details are correct and adequate and meet NSC import requirement.
Ensure that form M and BA numbers are sent to the supplier (foreign) to make sure they are quoted on all relevant and shipping & import supporting document.
Ensure pre-clearing process is completed before dispatching to operations.
Ensure that there is high credibility with strategic clients through reliability and value contributed to their business.
Submit FECD documents using client’s checklist.
Receive container cards and waybills from haulage department.
Ensure that clients are not left with any liabilities caused by delays or errors in the clearing and delivery of the job (projects).
Confirm and process shipping company’s final invoice, identify additional cost and prepare costing sheet.
Minimum of 2-3 years’ relevant experience.
Proven working experience as a Customer Service Executive in a Supply Chain Logistics Industry.