26 Jan

Customer Service Executive

Lagos Mainland, Lagos
  • Full-Time
  • ₦N120,000 -N150,000
  • Closing Date: 12-Feb-2021

Summary

  • To converse professionally with clients, educating them about Company’s services and providing guidance for best decision making.
  • To resolve any issues that arise and ensure clients are satisfied with service provided.
  • Manage relationships in terms of operational updates between Company’s Operations and Clients.
  • Key Responsibilities
  • Identify and develop problem solving methodologies to resolve customer issues.
  • Provide with accurate information about the service the company renders.
  • Maintain complete and accurate customer correspondence data.
  • Develop and maintain credible relationships with clients at appropriate levels through reliable, proactive service delivery, customer satisfaction, and the skillful application of specialist knowledge.
  • Provide excellent service in order to maintain a positive reputation for the business.
  • Ensure that all business solutions are implemented and maintained in line with predetermined service level agreements.
  • Read instruction from PO to have a clear understanding on the nature of job.
  • Advice suppliers to ensure PFI details are correct and adequate and meet NSC import requirement.
  • Ensure that form M and BA numbers are sent to the supplier (foreign) to make sure they are quoted on all relevant and shipping & import supporting document.
  • Ensure pre-clearing process is completed before dispatching to operations.
  • Ensure that there is high credibility with strategic clients through reliability and value contributed to their business.
  • Submit FECD documents using client’s checklist.
  • Receive container cards and waybills from haulage department.
  • Ensure that clients are not left with any liabilities caused by delays or errors in the clearing and delivery of the job (projects).
  • Confirm and process shipping company’s final invoice, identify additional cost and prepare costing sheet.

Requirements

  • Minimum of 2-3 years’ relevant experience.
  • Proven working experience as a Customer Service Executive in a Supply Chain Logistics Industry.
  • Sound knowledge of Logistics Industry.