13 Mar

Sales Officer

Lagos Mainland, Lagos
  • Full-Time
  • ₦100,000 - 150,000
  • Closing Date: 06-Apr-2020

Job Description

· Liaising with third party agencies to identify and collate leads and prospect lists

· Work collaboratively with the Management to stay updated on product availability.

· Recommend potential products and services to the management by collecting customers’ information and analysing customer needs.

· Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints

· Communicate courteously with customers by phone calls, emails, online and social media.

· Attend to customer suggestions, objections, complaints and gathers information on customers’ preferences, reactions and general feedback.

· Provide pricing and delivery information to customers.

· Set up new customers’ account or update existing customers’ details on Vend.

· Record details of customers’ complaints or grievance and the corrective actions taken in the customer complaint form.

· Explore cold and warm calling to both new and existing customers to ensure customer retention.

· Build sustainable relationships and trust with customers through interactive communication.

· Perform cost-benefit analysis for prospective customers and advise on appropriate purchase options

· Give information about the features, quality, availability and benefits of different products.

· Attract potential customers by answering product and services questions.

· Analyse competitors' products to determine product features, benefits, shortfalls, and market success.

· Develop strategies for more effective sales, both individually and as part of a team.

· Create awareness of special offers & promotions.

· Guide and inform customers on new products, charges for extras and toppings based on their request.

· Track all appointments, sales, complaints, status reports, etc. thoroughly for manager review

Job Requirements

· Minimum of B.SC, HND certification in a relevant field

· 3-5 years working experience in related role.

· Experience with a CRM platform is a plus

· Impeccable customer service skills

· Excellent interpersonal communication skills, both verbal and written

· Motivated, driven attitude

· Sales-driven, results-driven, and target-driven attitude

· Aptitude for persuasion and negotiation

· Expert in time management

· Organized work ethic

· Proven track record in sales environment

· Ability to meet and/or exceed monthly and quarterly sales quotas

· Ability to create and deliver client presentations, especially power points.