03 Apr

Operations Manager

, Lagos
  • Full-Time
  • ₦180,000-250,000
  • Closing Date: 24-Jun-2019

Job Summary

The main purpose of this role is to lead and manage a team of Outlet Managers responsible for all aspects of the day-to-day running of outlets, and to contribute to the development and implementation of organizational strategies, policies and practices.


  • Continuously improve the operational systems, processes and policies in support of the organisation’s mission and long term objectives.
  • Focus on continuous improvement to identify opportunities to improve outlets’ profitability.
  • Recommend tested and proven measures to minimise costs and maximise profits.
  • Ensure the proper training of outlet staff with required skills and product knowledge.
  • Identify performance deviations and other team issues within the outlets and resolve accordingly.
  • Ensure adherence to all established Standard Operating Procedures relating to the outlet operations.
  • Supervise the scheduling activities in outlets and assess the need for changes in resource requirements.
  • Ensure consistent product and service quality and implement measures to avoid non-conformance to standards.
  • Conduct regular outlet visits and evaluate outlets’ compliance with company standard practices and procedures.
  • Ensure compliance to all health, safety and environmental regulations.
  • Set monthly sales targets for outlets and monitor the achievement of outlets’ KPIs.
  • Review outlets’ sales reports to forecast changes in revenue and sales.


  • Minimum of a Bachelor’s degree in Management, Business Administration or any related discipline.
  • 5-7 years of experience in a service-oriented hospitality industry such as retail, restaurant, hotel etc.
  • Practical knowledge of best practices and concepts in Operations Management.
  • Ability to efficiently manage a chain of outlets, both out-stations and in-stations.
  • Strong Organizational & Planning skills.