The main purpose of this role
is to lead and manage a team of Outlet Managers responsible for all aspects
of the day-to-day running of outlets, and to contribute to the development and implementation
of organizational strategies, policies and practices.
Continuously improve the operational systems,
processes and policies in support of the organisation’s mission and long term
Focus on continuous improvement to identify
opportunities to improve outlets’ profitability.
Recommend tested and proven measures to
minimise costs and maximise profits.
Ensure the proper training of outlet staff with
required skills and product knowledge.
Identify performance deviations and other team
issues within the outlets and resolve accordingly.
Ensure adherence to all established Standard
Operating Procedures relating to the outlet operations.
Supervise the scheduling activities in outlets
and assess the need for changes in resource requirements.
Ensure consistent product and service quality
and implement measures to
avoid non-conformance to standards.
Conduct regular outlet visits and evaluate outlets’
compliance with company standard practices and procedures.
Ensure compliance to all health, safety and
Set monthly sales targets for outlets and
monitor the achievement of outlets’ KPIs.
Review outlets’ sales reports to forecast
changes in revenue and sales.
Minimum of a
Bachelor’s degree in Management, Business Administration or any related
5-7 years of
experience in a service-oriented hospitality industry such as retail,
restaurant, hotel etc.
of best practices and concepts in Operations Management.
Ability to efficiently manage a chain of outlets,
both out-stations and in-stations.