• Full-Time
  • ₦120,000-150,000
  • Closing Date: 24-Apr-2019



Job Summary:

The main purpose of this role is to converse professionally with customers, and educate them about the company’s products. It also entails attending courteously and professionally to customers’ suggestions, complaints and requests in a way that ensures customer satisfaction and retention.

Responsibilities:
  • Give information about the features, quality, availability and benefits of products.
  • Attract potential customers by answering product and services questions.
  • Provide pricing and delivery information to customers.
  • Record details of customers’ complaints or grievance and the corrective actions taken in the customer complaint form.
  • Develop and maintain credible relationships with clients at appropriate levels through reliable, proactive service delivery, customer satisfaction, and the skillful application of specialist knowledge.
  • Guide and inform customers on new products and charges for extras based on their request.
  • Identify and develop problem solving methodologies to resolve customer issues.
  • Ensure there is high credibility with strategic clients, through reliability and value contributed to their business.

Requirements:

  • Minimum of B.SC, HND certification in a relevant field.
  • Working knowledge of customer service principles & practices.
  • Computer literacy.
  • Possess excellent telephone etiquette.