The main purpose of this role is to converse professionally
with customers, and educate them about the company’s products. It also
entails attending courteously and professionally to customers’ suggestions,
complaints and requests in a way that ensures customer satisfaction and
Give information about the features, quality,
availability and benefits of products.
Attract potential customers by answering
product and services questions.
Provide pricing and delivery information to
Record details of customers’ complaints or
grievance and the corrective actions taken in the customer complaint form.
Develop and maintain credible relationships
with clients at appropriate levels through reliable, proactive service
delivery, customer satisfaction, and the skillful application of specialist
Guide and inform customers on new products and
charges for extras based on their request.
Identify and develop problem
solving methodologies to resolve customer issues.
Ensure there is high credibility with
strategic clients, through reliability and value contributed to their business.
Minimum of B.SC, HND certification in a relevant field.
Working knowledge of customer service principles & practices.