27 Mar

Service Center Technician

Lagos Island, Lagos
  • Full-Time
  • ₦35,000 - 50,000
  • Closing Date: 12-Jul-2019

Job Summary

The service center Technician role is responsible for troubleshooting and repairing, replacing or upgrading electronics. The individual in this position is responsible for a variety of duties designed to ensure the customer’s expectations are met and exceeded with the utmost level of professionalism. This position will be reporting to the Manager, technical operations.

Job Description

  • Cooperate with technical team and share information across the organization
  • Identify trends in defective items and communicate promptly to line manager
  • Develop non-conformance reports and defective items tracker
  • Repair of handheld devices and other IT gadgets
  • Adherence to all safety, quality, company rules and regulations
  • Responsible for personal safety and those around him/her
  • Documentation of repair/ testing/ assembly activities to include cause of failure, actions taken, parts used, and labour hours, etc.
  • Provide service and customer support during field visits or dispatches
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Follow all company’s laid down defective products handling procedures and protocols

Requirements

  • Minimum of OND in Electrical/Electronics engineering, Computer engineering, Computer science
  • 1-3 years work experience in repairing and troubleshooting faults on phones and laptops
  • Good knowledge of software and hardware hand-held devices/IT gadgets.
  • Good communication skills

Desired Competencies/ Experience

  • Knowledge of analyzing, evaluating, diagnosing, and resolving equipment and process related problems is strongly preferred
  • Excellent communication, interpersonal and customer relation skills are required.
  • Excellent computer skills to include Windows and the Microsoft Office Suite is required