Head of Retail
Operations plans and directs the operations of all retail store. Develops
strategies to improve customer service, drive store sales and increase
profitability. Ensures customers’ needs are met, complaints resolved and
service is quick and efficient. Ensures all products and displays are
merchandised effectively to maximize sales and profitability.
lead teams to deliver the company’s vision, goals, expectations and policies while maintaining open
communication channels for ideas, suggestions and feedback.
Empower teams to
deliver a great customer shopping experience.
responsibility and accountability to managers and create a coordinated,
motivated management team.
Analyze Profit and
loss (P&L) for business opportunities and to create appropriate action
plans / strategies;
evaluate store conditions and operations to determine strengths and areas for
improvement; reinforce strengths while developing and implementing improved
practices and procedures.
Monitor and analyze
the internal and external business environment and manage the store’s competitive response.
director to cover the status/progress of store operations and management team.
Manage the fiscal
budget, in-stock, inventory, shrink, expenses including labor and supply
management and cash
control with a high level of integrity, urgency and responsibility and within the best interests
of the organization.
Maximize sales and
profits by ensuring effective display and sales techniques, efficient ordering,
scheduling and work
planning to department managers and team members. Develop ordering and receiving process.
signing and merchandising reflects the preferences of the local customer
assets including promptly addressing maintenance and safety issues and daily
operations are consistent with all aspects of federal, state and company
Manage, support and
develop managers through feedback, praise, and recognition;conduct weekly
meetings to discuss stores’ progress, financial results,recommendations and
Measure team member
results and conduct regular evaluations of direct and indirect reports; evaluate management team
and store team members to determine areas that require additional training.
Manage with a
positive leadership style, provide an open door atmosphere and ensure fair and
consistent treatment in employment decisions and in administrating discipline,
to promote positive team member morale.
Train and coach
store managers on all KPIs, product processing, customer service, product
knowledge, suggestive selling, safety and sanitation; ensure department managers
effectively communicate and train their department team members.
Provide guidance in
product and supply ordering, equipment setup, department organization and vendor
ingenuity, creativity and good judgment to act on opportunities and issues as
they occur within the store location; teach and advise store manager on sound
decision-making principles and application in daily operations.
thorough and continually updated knowledge of store operations and seasonal and market trends in order
to provide expertise and assistance to all stores.
Ensure the location
is properly stocked and merchandised in accordance with the needs of the
community; educate team members on the effect of market area conditions and
seasonal variations on product and sales.
neighbor hood partnerships by leveraging corporate resources and strategies;
develop and maintain a positive image by participating and partnering in
maintain a professional working relationship with customers, team members,
schools, vendors, suppliers and regulatory agencies.
policies, programs and directives are communicated and executed in a positive
and timely manner.Perform other job-related duties as assigned.
plan to boost sales of specials. Implement pricing strategy based on
competitive review of market and aligned revenue goals.
Competencies and Skills required:
Builds Trust &
Merchant and Brand
Innovation & Change
Executes Operational Decisions
Inspires Achievement of
& Financial Acumen
Applicants must have a
good University degree in any relevant field of study.
Proficiency in the use of
MS Office Suites, Retail software, Quick Books and Tally